Contact Us
Royal Design Studio
3517 Main Street, Suite 302
Chula Vista, CA 91911
Order Line: (800) 747-9767
Phone: (619) 934-9062
Fax: (619) 271-3420
sales@RoyalDesignStudio.com
Our regular business
hours are Monday-Friday, 8 am to 4:30 pm (PST)
Please Note: If you
contact us by Email, your Email address is automatically added to our
database so you can receive product information and updates. If you
do not wish to be added to our database please specify that in your
Email.
Shipping Information
Your order will be
shipped within 1 to 2 business days from the time the order was
placed. All continental U.S. orders are shipped FEDEX Ground service.
You should receive your order within 5 to 8 business days from the time
the order was placed. Royal Design Studio cannot guarantee 3rd
party shipper delivery times and is not responsible for any monetary
loss or inconvenience that may be caused due to a late delivery or lost
package.
Shipping Rates
Orders up to
$49.99 ------- $9.00
$50.00 - $99.99 ---------- $11.00
$100.00 - $199.99 ---------$13.00
$200.00 - $249.99 ------- $15.00
$250 and above---FREE SHIPPING!
EXPRESS ORDERS
Next Day, 2nd
Day, and 3-Day shipping service is available. Please call 1-800-747-9767
between 8am-4:30pm, Monday-Friday to confirm your expedited order and
confirm shipping charges.
INTERNATIONAL ORDERS
International shipping charges will be based on the weight of your package(s)
to your destination. We will contact you with exact shipping charges,
and will require your approval prior to processing your order.
Return Policy
IMPORTANT! Please inspect your package immediately upon receipt.
Damaged stencils/products
must be reported to us immediately and may be returned for an exact
product replacement within 15 days of the order date.
Unopened/unused/undamaged
stencils products may be returned are subject to a 15% restocking charge
and less shipping charges. Opened/unused stencils will be subject to
an additional 10% repacking charge. Instructional books, Recipe Cards,
and DVDs are NOT returnable.
Shipping charges are not refundable, except in the case of damaged merchandise.
All returns require a Return Merchandise Authorization number. Please
call 1-800-747-9767 to receive an RMS number. All returns must be clearly
marked with the RMA Number and returned in their original packaging
within 7 business days of receiving your Return Merchandise Authorization
number. Returns of any kind without a RMA number and not received within
7 business days will not be accepted! Credit/refunds will be processed
within 30 days of receiving merchandise.
Sorry! No returns
of any kind will be accepted after 30 days.
We cannot accept
returns on OOPS! Stencils and “Clearance”
merchandise.
Privacy Notice
This privacy notice discloses the privacy practices for royaldesignstudio.com.
This privacy notice applies solely to information collected by this
web site. It will notify you of the following:
1. What personally
identifiable information is collected from you through the web site,
how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection,
Use, and Sharing
We request information from you on our order form. To buy from us, you
must provide contact information (like name and shipping address) and
financial information (like credit card number, expiration date). This
information is used for billing purposes and to fill your orders. If
we have trouble processing an order, we'll use this information to contact
you.
We are the sole owners of the information collected on this site. We
only have access to collect information that you voluntarily give us
via email or other direct contact from you. We will not sell or rent
this information to anyone.
We will use your information to respond to you, regarding the reason
you contacted us. We will not share your information with any third
party outside of our organization, other than as necessary to fulfill
your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future
to tell you about specials, new products or services, or changes to
this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can
do the following at any time by contacting us via the email address
or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive
information via the website, your information is protected both online
and offline.
Wherever we collect sensitive information (such as credit card data),
that information is encrypted and transmitted to us in a secure way.
You can verify this by looking for a closed lock icon at the bottom
of your web browser, or looking for "https" at the beginning
of the address of the web page.
While we use encryption to protect sensitive information transmitted
online, we also protect your information offline. Only employees who
need the information to perform a specific job (for example, billing
or customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information
are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should
contact us immediately via telephone at (619) 934-9062.
Thank you!
