Customer Service

Contact Us 

Royal Design Studio

3517 Main Street, Suite 302

Chula Vista, CA 91911

Order Line: (800) 747-9767

International Orders: (619) 934-9062

Fax: (619) 271-1472

sales@RoyalDesignStudio.com

Our regular business hours are Monday-Friday, 8 am to 4:30 pm (PST)

Please Note: If you contact us by email, your email address is automatically added to our database so you can receive product information and updates. If you do not wish to be added to our database please specify that in your Email.

Shipping Information 

USA Shipping: All orders ship the same or following business day via USPS or FedEx. Please select your service from the menu below.  At the time of shipment you will be emailed a tracking link. Delivery times to most locations is 2 to 5 business days.
Expedited Shipping: We offer FedEx next day, 2 day and 3 day options. Please select one from the menu below.
Canada Shipments: Shipping charges are based on the weight of your package(s) to your destination. As a courtesy, we have built your GST tax rate into your order for you to pre-pay your import taxes and customs duties. These fees would be imposed on your package as the shipment enters Canada. We provide this service to help prevent your shipment from being delayed pending payment of these additional charges. This service is only available through FedEx. Rural deliveries may incur an additional fee from FedEx. If you select USPS, we will refund you the GST fees. However, you will need to pay these fees directly to USPS for delivery.
Other International Shipping: We offer FedEx and USPS shipping options. Please select from the menu below. International shipping is subject to import duties, VAT, GST and customs fees.  These fees are generated by the recipient country and are outside of our control. It is the responsibility of the customer / recipient to pay these fees at the time of delivery. 

 

Return Policy

IMPORTANT! Please inspect your package immediately upon receipt.
  • Damaged stencils/products must be reported to us immediately and may be returned for an exact product replacement within 15 days of the order date. 
  • Unopened/unused/undamaged stencils may be returned are subject to a 15% restocking charge and less shipping charges. 
  • Opened/unused stencils will be subject to an additional 10% repacking charge. Stencil Cremes, Chalk Paint®, Instructional Books, Recipe Cards, and DVDs are NOT returnable. 
  • Shipping charges are not refundable, except in the case of damaged merchandise. 

All returns require a Return Merchandise Authorization number. Please email returns@royaldesignstudio.com to receive an RMS number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Returns of any kind without a RMA number and not received within 7 business days will not be accepted! Credit/refunds will be processed within 30 days of receiving merchandise.

Sorry! No returns of any kind will be accepted after 30 days. We cannot accept returns on OOPS! Stencils, “Clearance” merchandise or any other products except Royal Design Studio Stencils.

Privacy Notice 

This privacy notice discloses the privacy practices for www.royaldesignstudio.com. This privacy notice applies solely to information collected by this web site.

Information Collection, Use, and Sharing 

  • We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. 
  • We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 
  • We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 
  • Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Access to and Control Over Information

You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website.  You can easily unsubscribe to email newsletters by by choosing "unsubscribe from this list" or update also update your subscription preferences. You may also:
  • See what data we have about you, if any. 
  • Change/correct any data we have about you. 
  • Have us delete any data we have about you. 
  • Express any concern you have about our use of your data.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect personal information, including your credit card data, that information is encrypted and transmitted securely. We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. If you have any concerns regarding privacy or security of your information, please contact us via telephone at (619) 934-9062.

Thank you!