Customer Service

Contact Us 

Royal Design Studio

3517 Main Street, Suite 302

Chula Vista, CA 91911

Order Line: (800) 747-9767

International Orders: (619) 934-9062

Fax: (619) 271-1472

sales@RoyalDesignStudio.com

Our regular business hours are Monday-Friday, 8 am to 4:30 pm (PST)

Please Note: If you contact us by email, your email address is automatically added to our database so you can receive product information and updates. If you do not wish to be added to our database please specify that in your Email.

Shipping Information 

Your order will be shipped within 1 to 2 business days from the time the order was placed. You should receive your order within 5 to 8 business days from the time the order was placed. Excluding International orders as the delivery time varies between 2 to 4 weeks, in most cases. All continental U.S. orders are shipped FEDEX Ground service.  Royal Design Studio cannot guarantee 3rd party shipper delivery times and is not responsible for any monetary loss or inconvenience that may be caused due to a late delivery or lost package.

GROUND-RATE SHIPPING RATES (Contiguous US Only)

Orders up to $29.99 -------- $7.95

$30.00 - $49.99 ------------ $9.95

$50.00 - $74.99 ------------ $12.95

$75.00 - $99.99 ------------ $14.95

$100.00 - $199.99 --------- $16.95

$200.00 - $349.99 --------- $18.95

$350 and above---FREE SHIPPING!

GROUND-RATE SHIPPING RATES (All Other US Locations)

Orders up to $29.99 -------- $7.95

$30.00 - $49.99 ------------ $9.95

$50.00 - $74.99 ------------ $12.95

$75.00 - $99.99 ------------ $14.95

$100.00 - $199.99 --------- $16.95

$200.00 and above --------- $18.95

EXPRESS ORDERS 

Next Day, 2nd Day, and 3-Day shipping service is available. Please call 1-800-747-9767, International orders 619-934-9062 between 8am-4:30pm (PST), Monday-Friday to confirm your expedited order and confirm shipping charges.

INTERNATIONAL ORDERS 

International shipping charges will be based on the weight of your package(s) to your destination. We will contact you with exact shipping charges, and will require your approval prior to processing your order.

Important notice to International customers. There may be additional import taxes or customs duties imposed on your package at the time of delivery. These fees are outside of our control, and it is the responsibility of the recipient to pay any additional fees. Please contact your government to obtain the rates pertaining to import taxes or customs duties.  Royal Design Studio is not responsible for import taxes or customs fees imposed by the receiving country.  

  • Our UK base rate is for Priority International (3 to 5 business days delivery). This excludes remote areas. The UK imposes VAT and Import taxes on all Parcels from the USA. The buyer is responsible for these and any other additional charges at the time of delivery.

Return Policy

IMPORTANT! Please inspect your package immediately upon receipt.
  • Damaged stencils/products must be reported to us immediately and may be returned for an exact product replacement within 15 days of the order date. 
  • Unopened/unused/undamaged stencils may be returned are subject to a 15% restocking charge and less shipping charges. 
  • Opened/unused stencils will be subject to an additional 10% repacking charge. Instructional books, Recipe Cards, and DVDs are NOT returnable. 
  • Shipping charges are not refundable, except in the case of damaged merchandise. 

All returns require a Return Merchandise Authorization number. Please call 1-800-747-9767 to receive an RMS number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Returns of any kind without a RMA number and not received within 7 business days will not be accepted! Credit/refunds will be processed within 30 days of receiving merchandise.

Sorry! No returns of any kind will be accepted after 30 days. We cannot accept returns on OOPS! Stencils, “Clearance” merchandise or any other products except Royal Design Studio Stencils.

Privacy Notice 

This privacy notice discloses the privacy practices for royaldesignstudio.com. This privacy notice applies solely to information collected by this web site.

Information Collection, Use, and Sharing 

  • We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. 
  • We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 
  • We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 
  • Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Access to and Control Over Information

You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website.  You can easily unsubscribe to email newsletters by by choosing "unsubscribe from this list" or update also update your subscription preferences. You may also:
  • See what data we have about you, if any. 
  • Change/correct any data we have about you. 
  • Have us delete any data we have about you. 
  • Express any concern you have about our use of your data.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect personal information, including your credit card data, that information is encrypted and transmitted securely. We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. If you have any concerns regarding privacy or security of your information, please contact us via telephone at (619) 934-9062.

Thank you!