Customer Service, Shipping, and Returns
Royal Design Studio
Chula Vista, CA 91911
Our regular business hours are Monday-Friday, 8 am to 4:30 pm (PST)
Please Note: If you contact us by email, your email address is automatically added to our database so you can receive product information and updates. If you do not wish to be added to our database please specify that in your Email.
IMPORTANT! Please inspect your package immediately upon receipt.
- Damaged stencils must be reported to us immediately and may be returned for an exact product replacement within 15 days of the order date.
- Unopened/unused/undamaged stencils may be returned in their original packaging within 30 days of purchase date and are subject to a 10% restocking charge and less shipping charges. Credit/refunds will be processed within 5 to 10 days of receiving merchandise.
- Not returnable items include: Stencil Cremes, Chalk Paint®, OOPS! Stencils, Instructional Books, Recipe Cards, DVDs, Clearance Stencils, and all other supplies and products.
- Shipping charges are not refundable, except in the case of damaged merchandise.
Information Collection, Use, and Sharing
- We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
- We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
- We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Access to and Control Over InformationYou may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website. You can easily unsubscribe to email newsletters by by choosing "unsubscribe from this list" or update also update your subscription preferences. You may also:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.